CodeBlue is the only nationwide IT services company with services designed to suit the needs of mid-sized businesses and organisations.
In this video, CodeBlue Executive Director Ken Davis discusses key differences, strategic partnerships and the CodeBlue vision.
CodeBlue's core lines of business encompass a range of system and service offerings and include:
"Our promise is to slash your IT service and support costs by 20-40 percent, while concurrently improving system security and reliability - all for a fixed monthly price, no matter what happens. You can budget precisely and not spend a dollar more - no exceptions, even in the case of hardware failure.
"CodeBlue's proactive management approach, combined with fixed prices to look after all your IT needs, represents a new wave in IT managed services."
CodeBlue’s mission is to help customers get best value from their IT infrastructure investment. At the outset, that means slashing IT service and support costs by 20-40 percent, while at the same time delivering industry-leading security and reliability. For a fixed monthly price. No matter what. But that’s just the start…
CodeBlue’s mission is to help customers get best value from their IT infrastructure investment. At the outset, that means slashing IT service and support costs by 20-40 percent, while at the same time delivering industry-leading security and reliability. For a fixed monthly price. No matter what. But that’s just the start…
This personal service model is absolutely key to CodeBlue’s delivery of its ‘best value’ promise. Each customer has their own Trusted Advisor, providing a single point of responsibility – with a balanced focus on strategic planning as well as day-to-day infrastructure services.
The Code Blue Trusted Advisor is more than just a highly experienced engineer. Your advisor works as part of your team to understand your business, earn your trust, and develop managed services precisely tailored to your business.
An important tool in the Trusted Advisor’s armoury is the Technology Roadmap. This is a disciplined process designed to keep IT infrastructure spend right in the sweet spot – implementing new technologies at the right time and in the right way to maximise opportunities to better support the business and gain further reductions in cost.
Each CodeBlue Trusted Advisor can also draw on our CIO Services. This managed service offering provides the very highest level of IT infrastructure strategic advice, paid for on an ‘as needed’ basis, or offered for a monthly fixed price. The Trusted Advisor manages a disciplined review and reporting process and ensures your IT infrastructure strategy is proactive, not reactive, and constantly ‘live’ as new technologies open up new areas of potential productivity improvement, or cost reduction, or both.
With your Trusted Advisor managing a best-practice implementation, supported by our remote Monitoring and Management Centre, the number of incidents is reduced and more time can be spent on proactive tasks and forward planning.
We resolve over 85% of incidents with a single phone call and respond to important issues within 15 minutes. We provide unlimited calls to the Service Desk for no extra charge – these calls can include "how to" type questions for Microsoft Office applications.
Like most of our customers, we’re a mid-sized business. We are locally-owned with more than 85 staff operating from offices in Auckland, Hamilton, Tauranga, Hawkes Bay, Wellington, Christchurch and Invercargill. We have a well run business with no debt and a major investment in the very latest remote monitoring and support systems. We have close working relationships with major hardware and software vendors. We have a significant and ongoing investment in the cloud platforms and technologies required to keep our services right at the cutting edge of our industry.
Our business is built on enduring relationships with our clients. Our customer case studies demonstrate that we walk the walk as well as we talk the talk. We understand that highly satisfied customers are our most potent marketing weapon. We work hard to deliver the best customer satisfaction in the New Zealand IT infrastructure services market – and we have the best customer references to demonstrate just how well we deliver on our promises.
CodeBlue’s blend of people, processes, and service philosophy all work to deliver the most cost-effective, highest value IT infrastructure possible – one which is tightly planned and managed – keeping customers always in the sweet spot of IT infrastructure management.
CodeBlue's system and service offerings are designed to help clients maintain and enhance existing IT systems to ensure they deliver to their potential, while reducing the ongoing costs of supporting IT infrastructure. To ensure that the solutions we construct are a best fit for individual client's specific needs, CodeBlue follows a five-step methodology in all system and service offerings:
For more information about CodeBlue's services, visit the Services page
