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About Us

"We have gained greater control of our IT spend. This allows us to plan our IT budget more accurately and to align it better with our business direction. With an approachable strategic partner in CodeBlue, we can confidently work with them to drive business efficiencies and maximise ROI."
Bruce Gallie, Chief Operating Officer, Colliers International New Zealand

What We Do

Proactive monitoring and management of your IT infrastructure
for a fixed monthly price - no matter what.

What We Do

Proactive monitoring and management of your IT infrastructure
for a fixed monthly price - no matter what.

CodeBlue is the leading provider of proactive monitoring and enterprise-level IT managed infrastructure services to mid-sized companies and organisations across New Zealand - for a fixed price.  

Big companies spend less 'per seat' on IT than smaller companies do. That's because big companies have the systems and processes to manage their IT in an organised way.  Good management can typically cut 40% off the cost of running a fleet of PCs.

CodeBlue gives mid-sized New Zealand companies and organisations access to the enterprise-level IT services, support, benefits and cost savings available to larger organisations - for an affordable, fixed monthly price. 

CodeBlue helps you extract maximum value from your IT investment by delivering the most cost-effective, tailored IT infrastructure possible: one which is tightly managed through each phase of the IT infrastructure lifecycle. This includes strategy, procurement, implementation, service and replacement.

 

The CodeBlue promise

"Our promise is to slash your IT service and support costs by 20-40% while concurrently improving system security and reliability - all for a fixed monthly price, no matter what happens. You can budget precisely, and not spend a dollar more - no exceptions, even in the case of hardware failure.

"CodeBlue's proactive management approach, combined with fixed prices to look after all your IT needs, represents a new wave in IT managed services".

 

How we deliver on our promise

  • We invest our time and resources upfront.  We ensure your IT infrastructure is stable and represents industry best practice. The stability and quality of your IT infrastructure is critical to cost savings over the long term.
  • You will have your own Trusted Advisor.  Your trusted advisor is more than just a highly experienced engineer who provides consistent support.  Your advisor works as part of your team to understand your business and develop a tailored IT business plan to help you extract maximum business value from your IT investment.  Your advisor will also make strategic recommendations on future investments designed to help you take advantage of new business opportunities, or gain further reductions in cost. We recognise that the Trusted Advisor role is something that must be earned.
  • Fast response means higher user satisfaction.  We resolve over 80% of incidents with a single phone call and respond to important issues within 15 minutes.  We provide unlimited calls to the Service Desk for no extra charge - these calls can include "how to" type questions for Microsoft Office applications.

  • Fewer incidents mean higher productivity.  With your Trusted Advisor managing a best practice implementation, supported by our remote Monitoring and Management Centre, the number of incidents is reduced and more time can be spent on proactive tasks and forward planning.

  • Incremental improvement is built in.  We provide regular reporting on the status of your environment and key trends.  This assists in planning and developing a proactive approach to the management of your environment.  A quarterly review is provided for all clients.
  • We get you the right hardware and software at the right price.  CodeBlue's Smart eProcurement service helps you upgrade at the right time and at the right price.  Our understanding of your business means we can advise you on what to buy and when to buy it - and you can leverage our volume discounts to ensure keen pricing.
  • We're there for the long haul.  Our business is built on enduring relationships with our clients.  The better we know your business the more value we can add.  All of our clients are referenceable.

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Lines of business

CodeBlue's core lines of business encompass a range of system and service offerings and include:

  • Virtual Server Provider (VSP)
  • Enterprise Virtualisation
  • Disaster Recovery and business continuity services
  • Secure managed online backup services
  • Managed infrastructure services
  • Consulting
  • Design and implementation
  • Network maintenance plans
  • Security solutions.

 

System & service offerings: five-step methodology

CodeBlue's system and service offerings are designed to help clients maintain and enhance existing IT systems to ensure they deliver to their potential, while reducing the ongoing costs of supporting IT infrastructure. To ensure that the solutions we construct are a best fit for individual client's specific needs, CodeBlue follows a five-step methodology in all system and service offerings:

  1. UNDERSTAND THE PROBLEM OR SITUATION
  2. PROTECT THE INTEGRITY OF THE SYSTEM
  3. MONITOR AND MANAGE SYSTEM RISKS 
  4. IMPROVE THE "BEST PRACTICE" STANDARDS OF OPERATION
  5. GROW THE OPERATIONS AS REQUIRED.

 

For more information about CodeBlue's services, visit the Services page

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