New Operations Manager
starts internal ITIL project

CodeBlue has promoted ex Computerland Technical Consultant Mike Mudford to the role of Operations Manager.

Mike Mudford is spearheading a project to apply ITIL principles and processes to the CodeBlue Service Desk, which manages client service requests and provides first level technical support.

ITIL is a framework of best practise approaches that facilitates the delivery of high quality information technology services. It is supplier-independent and has been developed to provide guidance across the breadth of IT infrastructure, development and operations.

Mike Mudford joined CodeBlue in March 2007 as a Technical Consultant, providing pre-sales and post-sales consultancy and design services.  Mike came to CodeBlue from Computerland and Gen-i, where he worked as Technical Consultant in the Solutions Delivery team. There he provided design and implementation of support structures, along with infrastructure refreshes. 

“Mike brings with him a vast amount of experience in the delivery of IT related projects into corporate environments, delivering on a variety of business needs,” says CodeBlue General Manager Ian Funnell.

“Mike will continue to offer these services for our clients, but his promotion to Operations Manager will also see him take overall responsibility for the CodeBlue Service Desk.”

The Service Desk project stems from a previous project headed by Mike Mudford, to develop a knowledge base and document management tool to provide quality support to CodeBlue's largest client. The project was extremely successful, and Mike will further develop the knowledge base to offer the same improved level of service to other contracted clients. The application of ITIL principles to the Service Desk will build on this base.