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CodeBlue's objective is to become the "trusted IT advisor" for our clients – and we recognize that this is something which must be earned. We're building a sustainable, long term business, and experience tells us the best way to achieve this is to have sustainable long-term client relationships. We earn those relationships through the quality of our people, our responsiveness, our expertise, our continuity of service – and our total focus on lowering your Total Cost Ownership (TCO).
Delivering a pain-free IT services transition for Colliers International New Zealand //
CodeBlue’s transition to become Colliers International’s IT services provider was achieved quickly and with virtually no impact on the property company’s staff.
CodeBlue helps Auckland
Chamber of Commerce keep
costs down and productivity up //
Being more productive and saving money on IT is even more crucial in the current economic climate. After upgrading to 24x7 support and rolling out a disaster recovery plan with the help of CodeBlue, the Auckland Chamber of Commerce has radically improved its IT support and security.
The Auckland Chamber of Commerce had been relying on a single contractor to provide its IT support. “I wouldn’t describe it as best practice,” says Daniel Manford, the Auckland Chamber of Commerce’s ICT manager. “As we grew our organisation we felt we could get better value for money, drive productivity and get more out of our IT spend.” Today the Chamber is reaping the rewards of its ongoing investment in technology with the support of infrastructure services provider CodeBlue.
people like us //
As an ex IT Manager for ASB Bank, Garry Fissenden knew exactly what he wanted - and didn’t want - in an IT service provider when he set up his new company, Blackbird Finance.
"Size matters - we wanted to deal with a provider who looks and feels like us,” he says.
“We needed a variety of different skill sets - technology procurement, a network, intranet development, document management, ongoing support - but I didn’t want to be a big IT service provider’s smallest customer. At the other end of the spectrum, very small providers just do not have the infrastructure to deliver everything we required. CodeBlue was the perfect size for us - small and personal enough to get things done with a single phone call, big enough to deliver solid infrastructure, professionalism and depth of expertise.
Knowledge Base reduces cost & improves service levels //
CodeBlue has completed a ‘knowledge base’ project inside its Service Desk that – while originally developed for 300-seat customer Astute Limited – now ensures every customer of the CodeBlue Service Desk is serviced by staff with intimate knowledge of their business.
The CodeBlue Service Desk supports the 300-user network of Astute. Users telephone CodeBlue when a problem first strikes, and receive remote support and diagnostics. More difficult problems are escalated, either to a CodeBlue engineer or to the Astute software development team. CodeBlue successfully
designed and executed a project that delivered four-fold benefi ts: reducing fault rates; cutting time taken to resolve problems; increasing user satisfaction; and delivering a more consistently excellent service.
CodeBlue delivers centralised desktop management in days
CodeBlue took just two days to implement centralised management for the forty branch network of West Auckland Licensing Trust, halving onsite support needs and cutting network downtime by a third.
The Trust has PCs in forty hotels, taverns and restaurants throughout West Auckland, and twenty PCs in head office. CodeBlue used Kaseya - a desktop management system designed for small-to-medium sized companies – to give the sole charge IT manager control of the entire network from his desktop.
Codeblue delivers the
goods for global visas //
Immigration specialists, Global Visas, faced a problem shared by many smaller New Zealand companies. Lack of specialist in-house IT management had resulted in an IT infrastructure which had grown up 'organically'.
At the same time, the efficient management of complex information is a mission critical requirement. The Auckland-based company assists individuals to attain residency permits and visas. This is a life changing experience for the applicants and Global Visas applies considerable specialist expertise and intellectual property to ensure that each...
CodeBlue to the rescue at Auckland's hard-pressed
Preventing Violence in the Home
At Auckland's Preventing Violence in the Home - the largest family violence intervention centre in the country - just 18 staff handle more than 100 Police referrals a week, as well as responding to calls from hospitals, government agencies, the Courts and victims themselves.
The Preventing Violence in the Home provides the urgent intervention and support that victims of domestic violence need to be safe and move on with their lives. The service includes a 24x7 crisis line and call out service as well as...
"Kaseya is an all-in-one product. It cost 90% less than Altiris and I was up and running in two days."
Monty Singh,
IT Manager West Auckland Trusts Services
