As an ex IT Manager for ASB Bank, Garry Fissenden knew exactly what he wanted - and didn’t want - in an IT service provider when he set up his new company, Blackbird Finance.
“Size matters - we wanted to deal with a provider who looks and feels like us,” he says.
“We needed a variety of different skill sets - technology procurement, a network, intranet development, document management, ongoing support - but I didn’t want to be a
big IT service provider’s smallest customer. At the other end of the spectrum, very small providers just do not have the infrastructure to deliver everything we required. CodeBlue was the perfect size for us - small and personal enough to get things done with a single phone call, big enough to deliver solid infrastructure, professionalism and depth of expertise.
Blackbird Finance was a start-up, so CodeBlue built everything from scratch. The core system uses SQL Small Business Server, and runs Microsoft Office 2007 and Exchange 2007. CodeBlue designed and developed an Intranet - based on SharePoint - that also functions as a document management system.
“I like that CodeBlue runs an open book on procurement. I love my fixed price support - I know exactly what it’s going to cost me each month. And I know that my network, in three years time, will still be up to date. I also know I can ring the Managing Director and he knows who I am,” says Garry Fissenden.
"When I call up
CodeBlue they know
who I am, they ask
me how I’m going.
We’re not just a
number out there."
Garry Fissenden,
Managing Director,
Blackbird Finance